Booking physiotherapy in London, Ontario should not feel like paperwork. At Pro Function West Health Group, we try to keep the practical side simple, so you can get on with your day. Here is how booking works at our West clinic, and how direct billing can save you a step if you have extended health benefits.
Three easy ways to book at West
You can reach our West clinic in whichever way suits you best:
- Online: use our West clinic booking page to choose a time. Booking online lets you choose a time from your own device.
- By phone: call the West clinic at 226-667-6886.
- By email: write to us at info@profunction.ca.
Our clinic is at 1067 Valetta St, Suite 100, London, Ontario N6H 2Z9, near the corner of Hyde Park and Riverside. You can find more about the location on our West Health Group page.
West clinic hours
The West clinic is open Monday 7am to 7pm, Tuesday 8am to 7pm, Wednesday 7am to 5pm, Thursday 8am to 7pm and Friday 8am to 5pm. We are closed on Saturday and Sunday. Hours vary by clinician, and our administration team is available Monday to Friday.
If you are booking for the first time and are not sure which practitioner or service suits you, just ask. You are welcome to contact us with any questions, and we will help you find the right fit.
What is direct billing?
Direct billing means we bill your insurance company for you and handle that paperwork, so you can focus on your recovery. At Pro Function, we are happy to offer direct billing to most major insurers.
If you have extended health benefits and would like us to bill your insurance company for you, simply let one of our customer service experts or your health care provider know. That is all it takes to get started, and our team takes care of the rest.
Getting ready for direct billing
A little preparation makes the process smoother. These small steps can help:
- Mention at the time of booking that you would like us to direct bill your insurer.
- Have your extended health benefits details handy when you speak with our team.
- Check with your insurance provider about what your own plan covers, since coverage depends on your plan.
- Ask us if anything about the billing process is unclear. Our customer service team is glad to help.
Coverage is set by your plan and your insurer, so it is always a good idea to know your own benefits before you book.
Which services can you book at West?
Our West page lists physiotherapy, chiropractic care and massage therapy, along with services such as pelvic health physiotherapy, paediatric care, acupuncture and dry needling, and pedorthics. You can read more about physiotherapy in London, Ontario and chiropractic care on their own pages.
If you are not sure where to start, call the clinic and tell us what you are looking for. A friendly member of our team will help you choose.
Questions you can ask our team
Our customer service team can help with the practical questions that come up when you book. Here are some examples of what you are welcome to ask:
- Which of our practitioners is available at the West clinic on the day you would like to come in?
- How do I book if I am not sure which service I need?
- Can you direct bill my insurance company?
- Where should I park, and how do I get in?
There is no such thing as a silly question when you are booking a first visit. A short phone call can sort out many details before you walk in.
Which option should you choose?
Booking online is a handy choice if you already know which clinic and time suit you. A phone call is a good choice if you have a question about services, billing or which practitioner to see. Email works well if you would like to write your question down. Whichever you choose, our team is available Monday to Friday.
Quick answers
Do you offer direct billing? Yes. We are happy to offer direct billing to most major insurers.
How do I ask for it? Let one of our customer service experts or your health care provider know that you would like us to bill your insurance company.
Is there a charge for parking? No. All Pro Function locations have free parking.
Where is the West clinic? 1067 Valetta St, Suite 100, London, Ontario N6H 2Z9.
Free parking and easy access
Once your booking is made, the rest of the visit is simple. Parking at all Pro Function locations is free. The West clinic has accessibility ramps and power doorways, and our clinics have drop-off locations next to the entrances. Treatment takes place in private treatment rooms.
Ready to book?
Whether you prefer to click, call or email, our West team is here to make booking easy. When you are ready, book online at our West clinic and let us know if you would like us to direct bill your insurer.
